Meet Alice

An intelligent agent for your enterprise who can interact with customers, handle their questions and provide recommendations.

Alice Is Highly Capable

Alice seamlessly handles many customer conversations with a customizable personality for on-brand interactions.*

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Common customer questions & greetings

Travel, Hospitality & Entertainment

Dedicated managed service to handle harder questions

Exciting interviews and events in entertainment

Personalized special offers ("Suggest")**

Advanced analytics & customer insights

* All customizations based on ongoing data and specifications from the client belong to the client and are treated as client assets
** Suggest feature requires training on real world customer data to be able to monetize on offers

Mobile First

Almost every customer is using text messaging on a mobile device

Instant Answers

Efficiently engage customers at scale for elevated experiences

Powerful Data

Virtual agents can manage millions of 1:1 customer interactions (24/7/365).

Personal

Opportunity to provide relevant, personal offers & recommendations.

Alice Has Many Connections

Alice will integrate with leading consumer channels and utilize Machine Learning based suggestions*

Actions on Google

Facebook Messenger

Twitter

Skype

Amazon Alexa

Telegram

* For best customer experiences, Alice will start learning your customer preferences from day 1, with personalized offers live in 90-120 days (subject to customer request volume)

Revenue Share

Optional incremental revenue share from Alice suggestion engine, based on client specification*

Affordable Access

Efficiently engage customers at scale for elevated experiences

Managed Service

Optional centralized managed service and deployment assistance including staff training**.

* All customizations based on ongoing data and specifications from the client belong to the client and are treated as client assets
** Suggest feature requires training on real world customer data to be able to monetize on offers

Five Critical Success Factors

As virtual concierges evolve, there are five key factors successful agents need to get right

Functional

Utility and functionality lead to satisfied customers, speed of delivery & cost savings

Relevant

Integrate with customer history and behavior on and off property to deliver context specific offers

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Engaging

Engaging agent personas with human backup mean happy customers, better experience & NPS

Insightful

Driven by machine learning with inbuilt analytics that provide regular customer insights

Trustworthy

Integrated into the customer experience to encourage social sharing & cross-channel referrals

Alice is ready to join your business.

GET IN TOUCH

We'll get back to you as soon as we can

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