Meet Alice
An intelligent agent for your enterprise who can interact with customers, handle their questions and provide recommendations.
Alice Is Highly Capable
Alice seamlessly handles many customer conversations with a customizable personality for on-brand interactions.*
Common customer questions & greetings
Travel, Hospitality & Entertainment
Dedicated managed service to handle harder questions
Exciting interviews and events in entertainment
Personalized special offers ("Suggest")**
Advanced analytics & customer insights
* All customizations based on ongoing data and specifications from the client belong to the client and are treated as client assets
** Suggest feature requires training on real world customer data to be able to monetize on offers
Mobile First
Almost every customer is using text messaging on a mobile device
Instant Answers
Efficiently engage customers at scale for elevated experiences
Powerful Data
Virtual agents can manage millions of 1:1 customer interactions (24/7/365).
Personal
Opportunity to provide relevant, personal offers & recommendations.
Alice Has Many Connections
Alice will integrate with leading consumer channels and utilize Machine Learning based suggestions*
Actions on Google
Facebook Messenger
Skype
Amazon Alexa
Telegram
* For best customer experiences, Alice will start learning your customer preferences from day 1, with personalized offers live in 90-120 days (subject to customer request volume)
Revenue Share
Optional incremental revenue share from Alice suggestion engine, based on client specification*
Affordable Access
Efficiently engage customers at scale for elevated experiences
Managed Service
Optional centralized managed service and deployment assistance including staff training**.
* All customizations based on ongoing data and specifications from the client belong to the client and are treated as client assets
** Suggest feature requires training on real world customer data to be able to monetize on offers
Five Critical Success Factors
As virtual concierges evolve, there are five key factors successful agents need to get right
Functional
Utility and functionality lead to satisfied customers, speed of delivery & cost savings
Relevant
Integrate with customer history and behavior on and off property to deliver context specific offers
Engaging
Engaging agent personas with human backup mean happy customers, better experience & NPS
Insightful
Driven by machine learning with inbuilt analytics that provide regular customer insights
Trustworthy
Integrated into the customer experience to encourage social sharing & cross-channel referrals
Alice is ready to join your business.
GET IN TOUCH
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